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How can I make our training more effective?

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HR Question: We conducted training recently, but it didn’t seem like anyone got anything out of it. What can we do to make the training more effective for our team? HR Answer: There are a number of reasons why training turns out to be ineffective, most of which can be addressed in the planning stages.  […]
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Future-Proofing Your Workforce: The Power of Upskilling, Reskilling, and Skills-Based Hiring

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As the workforce adapts to changes in business, technology, and the economy, organizations must ensure employees have the skills to keep up. Whether efforts are directed internally toward upskilling and reskilling staff or externally through the use of skills-based hiring practices, meeting this need is fundamental.
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What To Do In An Active Shooter Incident

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Training Supervisors on How to Handle Workers’ Compensation Situations Effectively

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How Do I Successfully Coach Employees to Improve Performance?

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Video: What is a DiSC Assessment and What is it Used For?

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Barriers To Effective Training and Development

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Are Evacuation Drills Mandatory to Meet OSHA Training Requirements?

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How To Handle Expired Prescription Drug Use In The Workplace?

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How to Offer Training & Development for Remote Employees

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How to Re-Energize Your Team Through Training & Development

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How Do I Conduct a Training Needs Analysis?

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How Can Managers Reduce Turnover?

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Why Harassment Training is Important

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Why should I conduct harassment training? It just puts ideas into the heads of my employees.
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Four Inclusive Decision-Making Principles

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Selecting a Learning Management System (LMS) for Your Organization

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HR Question: My company has been considering adding a Learning Management System (LMS).  What do I need to consider to select the best LMS for my organization? HR Answer: Selecting an LMS for your organization can be a big decision and requires a lot of research.  There are many issues to consider to adding an […]
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Four Ways to Improve New Hire Onboarding and Training

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HR Question: Currently, our onboarding includes completing new hire paperwork, going over our company history and policies, ensuring they have the necessary technology tools, and having them meet with select employees to learn what they need to learn to hit the ground running. What else should we incorporate to improve our new hire onboarding and […]
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Expatriate Training and Development – Don’t Skip The Soft Skills!

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HR Question: What are the essentials to include in our expatriate training and development efforts? HR Answer: There are many things that companies could do to enhance ex-pats’ productivity and quality of life during their overseas assignments with carefully planned training and development activities. There are two types of training that expatriates need: hard skills and […]
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Why Is Harassment Training Important?

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HR Question: Do I really need to provide harassment training? Isn’t having an anti-harassment policy sufficient? HR Answer: While it’s definitely a great place to start, having an anti-harassment policy isn’t enough. It’s crucial to ensure that your entire team is on the same page when it comes to definitions, expectations, and consequences surrounding harassment […]
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What Are The Benefits of Providing a Mentoring Program?

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HR Question: Our team members have been asking for additional development opportunities and a mentoring program has been suggested. What are the benefits of a mentoring program, and how do we implement one? HR Answer: The benefits of having a mentor can be immeasurable. Almost 80% of CEO’s say they had mentors throughout their careers […]
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Employee Training: Online Vs. In-Person

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Question: We are looking at conducting some employee training.  What are the merits of online training or live in-person training? Answer: We’ve been hearing this question a lot as companies struggle with managing their budgets to get the most value for their employee training.  Online learning, also called e-learning, is often seen as being more […]
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Key Components of an Onboarding Plan

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HR Question: We’re a small company, but growing quickly. We don’t have a formal process for onboarding yet. What are the key components of a good onboarding plan? HR Answer: In this tight labor market, anyone who is responsible for hiring new talent understands how difficult it is to find the right person with the […]
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How Long Should Training Programs Be?

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Question: My manager has asked me to pull together training for our customer service department on phone skills. How long should I make the training? Answer: The key with training isn’t so much about the duration, but the relevance, value and timeliness of the topic. It’s no secret that training is sometimes seen as a double-edged sword. […]
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What’s the difference between “Training” and “Development”?

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Question: What’s the vast difference between “Training” and “Development”? Answer: Asked at a recent HR Roundtable in Cincinnati, Ohio, Susan Otto, owner of Training-Modules.com, LLC, provided some insight via a small group discussion. Here are the results of the overall discussion as captured that day by facilitator Steve Browne: Training                                                         Development Short-term focus/Task Oriented                     Long-term focus/Skills […]
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Training and Development: Are They the Same?

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Many of you are deep in the throes of your performance management process: reflecting back on 2015 and the performance of your employees and also looking ahead to how you can appropriately prepare your employees to tackle what needs to be accomplished in 2016.  It never fails that the performance management document seems to have […]
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Creating a Customer Service Culture

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Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]
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How Do You Reinforce What Was Learned?

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Question: We’ve just sent several of our managers to training.  How can I reinforce that training, now that they are back on the job, to make sure it sticks? Answer: You’re smart to be proactive. Too often, we hear, “I sent my employee/manager to training, and I don’t see that their behavior has changed at […]
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Skipping Manager Training Is Too Big a Risk for What’s at Stake

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By Cathleen Snyder, SPHR, SHRM-SCP One of the most frequent complaints that we hear about mid-level managers is, “They don’t manage their people.”  A team isn’t meeting productivity goals, has high turnover, and/or low engagement.  Add to that, that most companies evaluate their managers on productivity goals, but overlook how they achieve those goals.  Are […]
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Developing Successful Training Programs

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Question: Why does training sometimes not succeed or produce the expected results?  How do I ensure our training programs will be beneficial and successful? Answer: Successful training programs are an essential tool that organizations must have in place to help employees continue to grow and develop.  The type of training (in-house, on the job, out […]
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How Can I Incorporate Career Development Into the Job?

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Question:  My employee asked about incorporating career development into their job. How can I do that? Answer: Aligning an employee’s career goals with the organizations can increase employee engagement and also help the organization achieve its goals as well. First, determine what the employee wants to achieve.  Assess his or her current skills and strengths. […]
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Designing an Assessment Center

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Question: My company is in the chemical manufacturing industry where there are many processes involved in the different jobs. I would like to design an assessment center for technicians and other workers that would assess their ability to handle these tasks, such as checking temperatures and pressures, evaluating the raw materials used, etc. How do […]
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Solutions for Dysfunctional Teams

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Question: I have a cross-functional team of very competent employees that used to be effective, but recently they seem to have lost their way.  There is occasional in-fighting and now I am seeing some group paralysis and they are starting to miss deadlines.  What’s going on and is there something that I can do to […]
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Turning Conflict into Collaboration

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by Linda Gravett, PhD, SPHR Did you wake up this morning thinking, “Gee, I hope I get into an argument today” or “I hope somebody seeks me out for a confrontation”?  Probably not.  We typically do everything we can to avoid conflict, perhaps because past experiences have been unpleasant or we don’t know how to respond to confrontations.  In this […]
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