This week’s question is posted below. Click on any of the links to see previous questions sorted by category or date. For more information or to submit a question contact info@strategicHRinc.com.

Multicolored wheel divided into 7 equal sections Recruitment, Training and Development, Benifits and Compensation, Communicating, Employee Relations, Recordkeeping, and Health safety and security with Legal compliance written on the outer edge and company strategy in the center

Creating a Customer Service Culture

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Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]

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Hiring Practices in a Candidate Driven Market

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Question: What best hiring practices should I have in place for a “Candidate Driven” market? Answer: Since the Great Recession in 2008 and especially over the last several years, the economy has moved from recovery mode to consistently maintaining strong growth.  The latest news release from the Bureau of Labor Statistics states that the national […]

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The recommendations and opinions provided by strategicHR, inc. and its staff are advisory only and are based on general human resource management fundamentals, practices and principles, and are not legal opinions or guaranteed outcomes. This information is provided with the understanding that the user assumes the risk of verifying information used from this site when interpreting it for their own use. We strongly recommend, as part of a team approach to management, that companies consult with their legal counsel to address specific legal concerns related to human resource issues.