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Multicolored wheel divided into 7 equal sections Recruitment, Training and Development, Benifits and Compensation, Communicating, Employee Relations, Recordkeeping, and Health safety and security with Legal compliance written on the outer edge and company strategy in the center

Creating a Customer Service Culture

Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]

Hiring Practices in a Candidate Driven Market

Question: What best hiring practices should I have in place for a “Candidate Driven” market? Answer: Since the Great Recession in 2008 and especially over the last several years, the economy has moved from recovery mode to consistently maintaining strong growth.  The latest news release from the Bureau of Labor Statistics states that the national […]


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