Creating a Customer Service Culture
Customer service starts with creating a culture of outstanding service by emphasizing the organizational mission and having employees live it.
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Creating a Strategy for High Volume Recruitment
/in Recruitment Question of the WeekLearn effective strategies and measures of success for an effective recruitment program in your organization.
How Employers Can Understand and Support Those With Eating Disorders
/in Employee Relations Question of the WeekLearn how employers can better understand eating disorders and how they can support employees who are afflicted.
Top Trends in Training for 2026
/in Training & Development Question of the WeekExplore the key training trends for 2026 and how companies are developing talent, strengthening managers, and building future‑ready skills.
Company Holiday Party Considerations – Pay, Safety, Inclusivity
/in Benefits & Compensation, Employee Relations, HR Compliance, HR Strategy Question of the WeekThe holiday season is just around the corner, bringing with it a variety of parties and events that celebrate this festive time. These gatherings are also opportunities to express gratitude to employees, recognize their hard work, and strengthen team bonds.
Training Supervisors on How to Handle Workers’ Compensation Situations Effectively
/in Health, Safety & Security, Training & Development Question of the WeekHandling workers’ compensation situations is an important part of a supervisor’s job. With the right training, supervisors can learn how to manage these situations smoothly, reducing risks and creating a safe and supportive work environment.
How Can I Support Employee Well-Being Beyond the EAP?
/in Employee Relations, Health, Safety & Security Question of the WeekWhile many organizations have implemented an Employee Assistance Program (EAP) as an important way to support their employees’ mental health, that is only one component of well-being. There are many ways HR can play a direct role in supporting employees’ overall well-being. In this article, we’ll discuss what well-being is, how it impacts individuals and organizations, and offer specific examples of how you can support employee well-being in your organization.
How Can HR Play a Strategic Role in My Organization?
/in HR Strategy Question of the WeekThe days of transactional human resources departments are dwindling as the function must move to play a strategic role within the organization it serves. Involvement in strategic planning conversations leads to transformational change that is felt by all staff to meet companywide goals. In order to make sure these discussions are made with staff front of mind and driven by human capital data, human resources must be part of these conversations and included in the decision-making process.
Three Ways Employers Can Promote Work-Life Balance
/in Employee Relations Question of the WeekIt has become more important than ever that employers listen to and understand the motivations of their employees in order to best attract and retain them. Many employees have made changes that better support family life, financial security, and their lifestyle through flexible work situations, including flexible work options. Many are realizing that work-life balance is not a “nice to have,” but rather it is a necessity.
How Can I Manage Candidate Use of Artificial Intelligence (AI) in the Recruiting Process?
/in Recruitment Question of the WeekHR Question: As we work to use AI responsibly in our talent acquisition process, can you offer suggestions on how to manage candidate use of AI in the recruiting process?
Do I Have to Provide Employees Time Off to Vote?
/in Benefits & Compensation, Communications, HR Compliance Question of the WeekVoting is a basic right in the United States, but do employers have to provide time off to allow employees to exercise that right? As with many answers in human resources, “It depends.”
How To Handle Expired Prescription Drug Use In The Workplace?
/in Health, Safety & Security, HR Compliance, Training & Development Question of the WeekHR Question: We recently had a situation where a longtime employee, with no prior incidences, took an expired prescription drug that was inhibiting her performance. After her drug test, she tested positive with it in her system and the script was older than one year. What should I do?
What Are The Top 5 Commonly Missed Records In Employee Personnel Files?
/in HR Compliance Question of the WeekAre you missing any key records in employee files? Avoid these common mistakes to protect your organization and improve HR compliance.
Video: What is a DiSC Assessment and What is it Used For?
/in Employee Relations, Training & Development, Videos Question of the Week, VideoHave you ever been frustrated at work when someone just doesn’t seem to understand your perspective? Or they simply can’t see another way of solving a problem beyond “their way” of doing things? The DiSC assessment is a scientifically validated personality profile tool that can help you understand your own work style and preferences. And it can help you learn how to effectively work with those whose work styles are different than yours.
How Can I Get My Team More Engaged in Training?
/in Training & Development Question of the WeekHR Question: Retaining our top talent has become a huge concern at our organization. In a recent survey, our employees said they don’t feel like they have opportunities for training. We’ve offered training but get pushback from employees who don’t want to go. There’s clearly a disconnect between what our employees want and what we’re offering. How can I get my team more engaged in training?
Can an Employee Take FMLA Leave to Care for an Adult Child?
/in HR Compliance Question of the WeekDo you know what to do if an employee requests FMLA leave to care for an adult child? Here are recommendations to remain compliant.
Is it Important to Use Consensual Relationship Agreements?
/in Employee Relations, HR Compliance Question of the WeekWhat should you do if you learn two of your employees are in a romantic relationship? Learn the value of consensual relationship agreements.
How To Conduct a Workplace Accident Investigation
/in Health, Safety & Security, HR Compliance Question of the WeekDespite the best efforts, accidents happen. Here’s how to conduct a workplace accident investigation and steps to prevent future injuries.
Steps Toward a Successful Recruitment Process
/in Recruitment Question of the WeekDo you know what goes into a successful recruitment process? Or how to recruit in a candidate’s market? Read on to find out!
Marijuana in the Workplace
/in Health, Safety & Security Question of the WeekWondering how to handle marijuana in the workplace now that Issue 2 has passed in Ohio? Find answers in this HR Question of the Week!
How Can My Company Choose Between Different Types of Recruitment Services?
/in Recruitment Question of the WeekThere are 4 key types of recruitment services – all operate & charge differently. Here’s how to choose the best fit for your company’s needs!
How To Handle Drug and Alcohol Abuse in the Workplace
/in Health, Safety & Security Question of the WeekDo you know what to do if you suspect workplace drug and alcohol abuse? We’ll walk you through what to do step by step.
Why Do I Need An Employee Handbook?
/in Communications Question of the WeekLearn how your employee handbook can protect your employees and your organization. Plus how to avoid common pitfalls.
Why Is Harassment Training Important?
/in Training & Development Question of the WeekThink your organization doesn’t need harassment training because you have an anti-harassment policy? Think again.
What Should We Include On Our Careers Page?
/in Recruitment Question of the WeekIs your organization’s careers page optimized to attract talent and encourage applications? If not, check out these tips and tricks!
What Are The Benefits of Providing a Mentoring Program?
/in Training & Development Question of the WeekDo you have a mentoring program for your in-house talent? How do you plan to develop the employees you can’t afford to lose?
Building A DEI&B Roadmap
/in HR Strategy Question of the WeekBuilding a comprehensive and inclusive DEI&B roadmap can be a crucial key in creating a welcoming work environment. Do you have one in place?
How Can We Reduce Bias in Recruitment Processes?
/in Recruitment Question of the WeekDo you know the common types of biases found in recruitment? We’ll discuss how to reduce bias and avoid their pitfalls.
HR’s Role During An Economic Crisis
/in HR Strategy Question of the WeekWhat is HR’s role during the current economic crisis, and how can these professionals become integral parts of the organization’s strategy?
What Do I Have to Know Before Filing My EEO-1 Report?
/in Recordkeeping Question of the WeekDo you know if you’re required to file an annual EEO-1 report? If you’re not sure, check out the requirements here!
Designing a Modern Dress Code for Today’s Workplace
/in Communications Question of the WeekDo you think your organization has a modern dress code? How have you allowed inclusivity and self-expression to play a role?
What Questions Should I Ask During An Exit Interview?
/in Employee Relations Question of the WeekHR Question: We’ve decided to start conducting exit interviews but aren’t sure of the right questions to ask. What are some key questions to ask during an exit interview?
Could Sabbaticals Be Your Next Retention Tool?
/in Benefits & Compensation, Employee Relations Question of the WeekSabbaticals are gaining in popularity as companies look for meaningful ways to retain employees. Here’s what you should consider.
Succession Planning: How Can We Prepare for Exits of Key Employees?
/in HR Strategy, Videos Question of the Week, VideoThe exit of a key employee can certainly result in turbulence within a business. Lack of preparation in filling such an important role can fuel skepticism about the future of the company among both internal employees and external stakeholders. Organizations can help temper such concerns and instability through succession planning.
How To Determine If A Home Office Injury Is Covered By Workers’ Compensation
/in Health, Safety & Security Question of the WeekRemote workplace injuries can be harder to investigate. Here’s how to determine if an injury is covered by workers’ compensation.
How Do I Conduct a Training Needs Analysis?
/in Training & Development Question of the WeekWithout a training needs analysis, you may lack the foundation necessary to develop or revise your training programs. Here’s how to do it!
What Are Employee Pulse Surveys And How Can They Increase Retention?
/in Employee Relations Question of the WeekHR Question: We are exploring ways to increase our employee retention and engagement, and someone suggested doing an employee pulse survey. Can you explain what that is and how to best use it to drive engagement?
How Can We Make DE&I Programs More Effective?
/in Employee Relations Question of the WeekHow have organizations created engaging and impactful DE&I programs? We’ll highlight key foundational components to successful DE&I programs.
How Can I Improve My Recruitment Processes?
/in Recruitment Question of the WeekHR Question: We’re in desperate need of the right talent, but I can’t seem to attract or engage the number of candidates I need! How can I improve my recruitment processes to attract more candidates?
Should We Abolish Performance Improvement Plans?
/in Employee Relations Question of the WeekMany employees associate performance improvement plans with negative consequences. What can we do to change this perception?
What are the Essentials of a Good Employee Relations Plan?
/in Employee Relations Question of the WeekWhat is Employee Relations and how do you develop a good Employee Relations Plan? Here are examples of what to include in your plan.
What’s the Most Effective Way to Use Panel Interviews?
/in Recruitment Question of the WeekPanel interviews, when planned properly, allow interviewers to get a broader picture of the candidate and their experience while saving time.
Do I Have to Give Performance Bonuses to Employees on FMLA Leave?
/in Benefits & Compensation Question of the WeekHR Question: It’s almost time for bonus calculations and payments, but one of my employees has been out on approved FMLA leave for the past six weeks. I don’t want to penalize the employee for being out, but it doesn’t seem fair to my other employees if I give this individual their full bonus. How should I handle performance bonuses during FMLA leave?
Specific Ways HR Can Cultivate an Inclusive Workplace
/in Employee Relations Question of the WeekLearn about specific ways you can cultivate an inclusive workplace.
How Can I Use Salary Benchmarking As a Recruitment Strategy?
/in Benefits & Compensation, Recruitment, Videos Question of the Week, VideoHR Question: Like many companies, we’re struggling with recruiting right now. I’ve been tasked with doing salary benchmarking to see if compensation is part of the problem, but I’m not sure how to go about doing it. Can you advise me on how to tackle the benchmarking process?
How can internships address your talent shortage?
/in Recruitment Question of the WeekInternships can address current labor shortages, fill your talent pipeline, and create brand awareness. Here’s how to get started!
What Are Total Compensation Statements?
/in Benefits & Compensation Question of the WeekLearn what to include in Total Compensation Statements and how to use them to boost your recruiting and retention efforts.
How Do I Manage a Disrespectful Employee?
/in Employee Relations Question of the WeekHR Question: I have a member on my team who consistently exhibits disrespectful behavior toward me. They interrupt me in meetings, gossip about me, and do not follow my directives. How do I effectively manage a disrespectful employee?
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Cincinnati, OH 45242
Clark Schaefer Strategic HR (CSSHR) is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.
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