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Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]
HR Question: We launched a new employee engagement program at the beginning of the year, and while people were excited at first, I’m afraid people may begin to forget about the program as we get busy in our routines. How do I make sure that this program sticks beyond the first few months of 2019? […]
Question: Our organization is about to go through some very high volume staffing this year. What measures should we put in place to ensure that we will successfully meet our hiring goals? Answer: In this candidate-driven market, it is a must that you have a robust plan or strategy in place to accomplish your hiring […]
Question: What should go into a communications plan and why do we need one? Answer: Although it may seem like a daunting task, a well-defined communications plan is definitely worth the effort. A written communications plan will give your day-to-day work a focus, help set priorities, provide a sense of order and control, protect against […]
by Susan Otto, retired from Training-Modules.com, LLC No matter what jobs, positions, or responsibilities we have, sooner or later we are usually asked to train someone on how to “do it.” And, if we are asked often enough, or if the procedures are complicated, now might be the time to document the material we use […]
by Stephanie Pittman Sullivan, MA, PHR What you don’t know may be hurting your employees and your bottom line. The prevalence of eating disorders is staggering. Employers may suspect an employee has an eating disorder but not know how to address the problem and be hesitant to do or say anything given today’s legal climate. […]
We are getting ready to roll out a new employee handbook and I’ve been asked to create a Communication Plan. I’m not a marketer, what does such a plan entail?
HR Question: Like any organization, I have a handful of key employees – my “rockstars,” for lack of a better term. If any of them left, it would be difficult to replace them – not to mention the impact it would have on our company’s success. But I’m struggling to keep up with the pay […]
Diversity, Equity, & Inclusion programs (DE&I programs) that create a culture of inclusivity are key to attracting top talent, retaining employees, and developing an engaged and highly productive workforce. The significance of Diversity, Equity, & Inclusion within the workplace is not a new concept. However, a growing number of businesses are researching and implementing these […]
HR Question: We’re in desperate need of the right talent, but I can’t seem to attract or engage the number of candidates I need! How can I improve my recruitment processes to attract more candidates? HR Answer: You’re not alone! Recruiting the right talent is a challenge in almost every industry and market right now. […]
What is a PIP? A performance improvement plan (or PIP), as defined by the Society for Human Resource Management (SHRM), is a tool utilized specifically to provide employees with an “opportunity to succeed,” rather than lose their job. PIPs provide two important features: first, to provide a timeline for improvement; and second, to create documentation […]
HR Question: We’re trying to review our benefit offerings to make sure that we’re meeting each of our employees’ needs. We’re able to offer the basics – health, dental, vision – but are there offerings we haven’t considered yet to keep up with benefit trends? HR Answer: In today’s market, it’s as important to retain […]
HR Question: As a retention and growth opportunity, we have decided to shift to panel interviews to engage our team members in the hiring process. What’s the most effective way to use panel interviews? HR Answer: Panel interviews, when planned properly, can greatly exceed the effectiveness of single interviewer methods. Why Single Interviewer Methods Can […]
In the midst of a pandemic and a labor “shortage,” followed by an extremely tight labor market, it has become more important than ever that employers listen to and understand the motivations of their employees in order to best attract and retain them. Over the past two years, many employees have made changes that better […]
HR Question: We’re in the process of reviewing our handbook for the year and want to make sure that we’re including policies that reflect the talent we’re trying to attract. What are some of the top policies we need to include in our handbook? HR Answer: It’s important to review your handbook at least once […]
HR Question: It’s almost time for quarterly performance bonuses, but one of my employees has been out on approved FMLA leave for the past six weeks. I don’t want to penalize the employee for being out, but it doesn’t seem fair to my other employees if I give this individual their full bonus even if […]
HR Question: We’re celebrating the last full week of Black History month, and we want to keep the conversation going. How can our HR department cultivate a more inclusive environment beyond Black History Month? HR Answer: While the month of February inspires us to celebrate the successes and recognize the struggles of Black and African […]
The demand for stellar leadership is at the forefront of every business across all industries. The workplace climate has drastically changed requiring leaders to not only focus their time and attention on the success of their core business but also to provide strategic leadership and support to their employees. Leaders must be positioned with the […]
HR Question: We’re having a hard time meeting our business goals as we’re understaffed and finding it difficult to fill our open positions. The idea of using interns came up in a brainstorming session. Should my company consider creating an internship program to address our talent shortage? HR Answer: You are not alone as many […]
HR Question: Can you explain Total Compensation Statements … What are they? What should they include? When should we use them? HR Answer: Total Compensation Statements convey the total value of your compensation and benefits offerings as they include an employee’s direct and indirect compensation. They are a great tool to show not only how […]
Can we ask if our employees are vaccinated? Isn’t this a HIPAA violation or an illegal inquiry under the ADA or somehow confidential information? Employers can ask for proof of vaccination unless there is a state or local law or order to the contrary.* When an employer is requesting or reviewing medical information in its capacity as […]
HR Question: I’m supposed to manage a disrespectful employee and we keep butting heads. They don’t seem to want to follow my directions and I get the feeling that they’re not giving me their attention when I’m trying to work with them. How can I manage a subordinate who doesn’t respect me? HR Answer: Managing […]
HR Question: My company is interested in updating the dress code policy. What is “normal” today and are there any specific things I should keep in mind in making this update? HR Answer: Workplace appearance and grooming standards are nothing new. However, what they encompass continues to evolve as we consider cultural and generational needs and […]
Updated June 2022 HR Question: As June is Pride Month, many organizations are taking this opportunity to demonstrate their commitment to the LGBTQ+ community. But is it enough? How can we support our LGBTQ+ employees? HR Answer: A year ago, the Supreme Court of the United States ruled that employers may not discriminate based on […]
HR Question: How can we reduce workplace violence? HR Answer: The numbers are staggering and undeniable. According to SHRM’s 2019 study, 48% of HR professionals reported some type of workplace violence incident in their organization. The U.S. Bureau of Labor Statistics also reported in the same year there were 888,220 events or exposures involving injury […]
HR Question: What is the current status of EEO-1 reporting? HR Answer: After delaying the opening of the 2019 EEO-1 Component 1 Data Collection due to the pandemic, the EEOC announced the 2019 and 2020 EEO-1 Component 1 Data Collection is now on schedule to open in April 2021. Filers should begin preparing to submit data […]
HR Question: As an employer, I am concerned with creating a safe workplace for my employees, particularly in light of the COVID-19 pandemic. What are OSHA’s COVID-19 requirements? HR Answer: Since the 2009 outbreak of the H1N1 Flu, regulatory agencies have been considering the creation of an infectious disease standard for employers. Until the Occupational […]
In today’s chaotic environment, many American workers have been searching for ways to cope with the “new normal.” Between the pandemic, civil unrest, a divisive and contentious election, and frequent changes in their day to day life, it’s no surprise that mental health concerns in the workplace are on the rise. What impact can your […]
The global pandemic has drastically changed the landscape of our business environment. Companies have faced physical and logistical challenges as many have had to move their workforce online. At the same time, the U.S. has fallen into a recession unlike any other as organizations navigate financial hardships that have led to furloughs and layoffs. Businesses […]
As HR professionals and business leaders, we are often seen as the guardians of our organization’s culture and tasked with leading change in the work environment. That said, molding a culture into one that embraces and encourages Diversity, Equity, and Inclusion (DE&I) is not necessarily an easy task. There is no switch to flip, and […]
Leader performance during a crisis sets the tone for the entire organization, and the current pandemic has tested leaders like no other. How leaders respond or fail to respond is key to future success. Leaders who remain calm, encourage input, take an open-minded approach, and evaluate what the company can do better post-crisis are more […]
“The privilege of a lifetime is being who you are.” ~ Joseph Campbell “…and not being penalized for it.” ~ Robin Shabazz, JD By Robin Throckmorton, MA, SPHR, SHRM-SCP: Last week, I had the honor of emceeing the Clermont County Chamber of Commerce’s Top Talent event – “The ABC’s of DE&I.” I can confidently […]
HR Question: The longstanding systemic racism and racial injustice against Black Americans is causing turmoil in my community – with my friends, with my family, and with my coworkers. What can my organization do to activate solutions to promote progress against systemic racism? How can I be a part of the solution through my workplace […]
As the coronavirus continues to dominate much of our news and impact every facet of our day to day lives, it can be difficult for employees to manage their stress and anxiety amid COVID-19. Managers and HR professionals can play an important role in helping employees cope with the added stress and uncertainties of the […]
Unemployment (as of February 2020) is at 3.5%, while at the same time job numbers continue to stay positive. This has created a “candidate driven” market – meaning that job seekers have more opportunities and professional options from which to choose. Most importantly, it means that top-tier candidates have the most leverage for the best […]
Question: We’re seeing more issues related to the Coronavirus and employee absenteeism. How do we handle pay for salary / exempt employees who are absent from work? Answer: There are three scenarios in which you might be concerned with how to handle pay for an exempt employee who is absent from work because of the […]
HR Question: As a business owner, how do I know when I should engage someone to help me with our human resources needs? HR Answer: The quick answer is the typical rule of thumb is to have one HR professional for every 100 employees. However, depending on the scope of the role and how proactive […]
Question: AED’s have been mentioned in safety demos and tutorials that I have attended. Does my company need one of these devices? If so, what type of training is needed in order to use it? Answer: The safety and well-being of your employees and anyone who visits your place of employment should be top of […]
Question: We are a small business trying to attract and retain staff in this competitive job market. We can only offer so much in compensation. Are there any low-cost benefit ideas you can recommend? Answer: With unemployment levels at a record low, attracting and retaining talent is extremely hard regardless of the size […]
HR Question: I reported “creditability” of my prescription plans in March of this year and now I am getting notices that it is due in October. Are these the same notices? Is this the same creditable coverage document and what do I need to do? HR Answer: Creditable coverage documents and notices can be confusing […]
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Cincinnati, OH 45242
Strategic HR joined Clark Schaefer Hackett Business Advisors in 2021 to lead key HR Solutions.
Strategic HR is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP.
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