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1

Creating a Customer Service Culture

Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]

2

Creating a Communication Plan for HR Programs

HR Question: We launched a new employee engagement program at the beginning of the year, and while people were excited at first, I’m afraid people may begin to forget about the program as we get busy in our routines. How do I make sure that this program sticks beyond the first few months of 2019? […]

3

Creating a Strategy for High Volume Recruitment

Question: Our organization is about to go through some very high volume staffing this year. What measures should we put in place to ensure that we will successfully meet our hiring goals? Answer: In this candidate-driven market, it is a must that you have a robust plan or strategy in place to accomplish your hiring […]

5

Creating A Communications Plan

Question: What should go into a communications plan and why do we need one? Answer: Although it may seem like a daunting task, a well-defined communications plan is definitely worth the effort. A written communications plan will give your day-to-day work a focus, help set priorities, provide a sense of order and control, protect against […]

6

The Dos and Don’ts of Creating Training Materials

by Susan Otto,  retired from Training-Modules.com, LLC No matter what jobs, positions, or responsibilities we have, sooner or later we are usually asked to train someone on how to “do it.”  And, if we are asked often enough, or if the procedures are complicated, now might be the time to document the material we use […]

13

Steps Toward a Successful Recruitment Process

HR Question: I understand that we’re living in a “candidate’s market,” which means I need to be both efficient and effective when recruiting for new talent. I want to know what best practices are to create a strong candidate and brand experience. What steps should I take to build a successful recruitment process? HR Answer: […]

14

What Are The Top 5 Commonly Missed Records In Employee Files?

For human resources professionals, there are many things you simply have to get right in order to protect your organization, and recordkeeping is one of them. Employee files, also known as personnel files, are a key component of the recordkeeping process for any organization. They provide a written history of each employee’s tenure with an […]

15

Marijuana in the Workplace

HR Question: Now that Issue 2, legalizing recreational marijuana in Ohio, has passed, what does it mean for my employment policies? Does this mean my drug-free workplace policies are no longer valid? How should I navigate marijuana in the workplace? HR Answer: Medical marijuana was legalized in Ohio in September 2016, and retail sales began […]

18

Why Do I Need An Employee Handbook?

 HR Question: Why do I need an Employee Handbook? Are they required? HR Answer: While it is not a requirement to have an employee handbook, having one can be an effective tool for you to communicate expectations throughout your organization. The employee handbook can be a quick reference for commonly asked questions such as […]

19

Why Is Harassment Training Important?

HR Question: Do I really need to provide harassment training? Isn’t having an anti-harassment policy sufficient? HR Answer: While it’s definitely a great place to start, having an anti-harassment policy isn’t enough. It’s crucial to ensure that your entire team is on the same page when it comes to definitions, expectations, and consequences surrounding harassment […]

20

What Should We Include On Our Careers Page?

HR Question: What should we include on our company Careers page to ensure we’re keeping up with the times? HR Answer: You’re wise to have the quality of your company’s Careers page on your radar. This is a critical recruitment marketing tool to capture the attention of potential candidates. Your page’s content, look, and feel […]

22

What Are The Benefits of Providing a Mentoring Program?

HR Question: Our team members have been asking for additional development opportunities and a mentoring program has been suggested. What are the benefits of a mentoring program, and how do we implement one? HR Answer: The benefits of having a mentor can be immeasurable. Almost 80% of CEO’s say they had mentors throughout their careers […]

23

Building A DEI&B Roadmap

When considering how to implement a diversity, equity, inclusion, and belonging (DEI&B) roadmap, many organizations may feel intimidated. It can feel like a mountain to climb when it comes to the sheer number of possibilities, programs, and efforts that you can undertake. So, what’s a measured and structured way of implementing (or evaluating already established) […]

26

HR’s Role During An Economic Crisis

High inflation, rising interest rates, record-low unemployment, and strong consumer spending seem to have economists scratching their heads. In today’s economic uncertainty, HR professionals are preparing to pivot to meet the needs of their organizations should the economy go into recession. HR professionals are no strangers to navigating and leading through turbulent times. Throughout the […]

27

What Do I Have to Know Before Filing My EEO-1 Report?

HR Question: What is an EEO-1 Report and how do I know if I am required to file one? HR Answer: As defined by the Equal Employment Opportunity Commission (EEOC), the EEO-1 Report is an annual mandatory data collection of demographic workforce data, such as race/ethnicity, gender, and job categories. The window for the 2022 […]

28

Designing a Modern Dress Code for Today’s Workplace

HR Question: We’re taking a look at revising our dress code policy. We want to balance today’s increasingly casual approach while still asking our team members to look professional. How can we create a modern dress code policy? HR Answer: In today’s modern workplace, the concept of dress code has evolved to reflect a more […]

29

What Questions Should I Ask During An Exit Interview?

HR Question: We’ve decided to start conducting exit interviews but aren’t sure of the right questions to ask. What are some key questions to ask during an exit interview? HR Answer: Exit interviews are an important part of the employee life cycle. These interviews, conducted after an employee has formally turned in their resignation and […]

32

Succession Planning: How Can We Prepare for Exits of Key Employees?

HR Question: In light of The Great Resignation, I’ve been hearing more and more about the importance of succession planning should any of our key employees or leaders resign. How can our organization make sure we’re appropriately prepared for succession planning so we are well-positioned if we should lose any key players? HR Answer: The […]

33

Are You Ready For These Top HR Trends in 2024?

As we transition into a new year, the world of Human Resources is poised to undergo several transformative trends that reflect the evolving landscape of work. Some transformations are already at work, such as the continued integration of technology in HR processes, with the adoption of artificial intelligence (AI), data analytics, and automation tools. These […]

34

Three Ways to Make Holidays More Inclusive

The office holiday party is a time-honored tradition: readers of Charles Dickens’ A Christmas Carol may remember the Christmas party hosted by Ebenezer Scrooge’s old boss, Nigel Fezziwig. While the look and feel of these end-of-year holiday parties have changed since the 1840s, they remain a popular part of the American office culture. While it’s […]

37

How Do I Conduct a Training Needs Analysis?

HR Question: My company is focusing on team member training for next year. To get this started, I have been tasked with carrying out a training needs analysis for all team members. What are the steps I need to take to accomplish this successfully? HR Answer: To begin with, let’s first understand what a training […]

39

What Are Non-Qualified Bonus Grant Programs?

HR Question: Like any organization, I have a handful of key employees – my “rockstars,” for lack of a better term. If any of them left, it would be difficult to replace them – not to mention the impact it would have on our company’s success. But I’m struggling to keep up with the pay […]

40

How Can We Make DE&I Programs More Effective?

Diversity, Equity, & Inclusion programs (DE&I programs) that create a culture of inclusivity are key to attracting top talent, retaining employees, and developing an engaged and highly productive workforce. The significance of Diversity, Equity, & Inclusion within the workplace is not a new concept. However, a growing number of businesses are researching and implementing these […]

41

How Can I Improve My Recruitment Processes?

HR Question: We’re in desperate need of the right talent, but I can’t seem to attract or engage the number of candidates I need! How can I improve my recruitment processes to attract more candidates? HR Answer: You’re not alone! Recruiting the right talent is a challenge in almost every industry and market right now. […]

42

Should We Abolish Performance Improvement Plans?

What is a PIP? A performance improvement plan (or PIP), as defined by the Society for Human Resource Management (SHRM), is a tool utilized specifically to provide employees with an “opportunity to succeed,” rather than lose their job. PIPs provide two important features: first, to provide a timeline for improvement; and second, to create documentation […]

44

What are the Newest Benefit Trends?

HR Question: We’re trying to review our benefit offerings to make sure that we’re meeting each of our employees’ needs. We’re able to offer the basics – health, dental, vision – but are there offerings we haven’t considered yet to keep up with benefit trends? HR Answer: In today’s market, it’s as important to retain […]

45

What’s the Most Effective Way to Use Panel Interviews?

HR Question: As a retention and growth opportunity, we have decided to shift to panel interviews to engage our team members in the hiring process. What’s the most effective way to use panel interviews? HR Answer: Panel interviews, when planned properly, can greatly exceed the effectiveness of single interviewer methods. Why Single Interviewer Methods Can […]

46

Three Ways Employers Can Promote Work-Life Balance

In the midst of a pandemic and a labor “shortage,” followed by an extremely tight labor market, it has become more important than ever that employers listen to and understand the motivations of their employees in order to best attract and retain them. Over the past two years, many employees have made changes that better […]

48

Specific Ways HR Can Cultivate an Inclusive Workplace

HR Question: We’re celebrating the last full week of Black History month, and we want to keep the conversation going. How can our HR department cultivate a more inclusive environment beyond Black History Month? HR Answer: While the month of February inspires us to celebrate the successes and recognize the struggles of Black and African […]

49

Essential Leadership Attributes For Success

The demand for stellar leadership is at the forefront of every business across all industries. The workplace climate has drastically changed requiring leaders to not only focus their time and attention on the success of their core business but also to provide strategic leadership and support to their employees. Leaders must be positioned with the […]