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Hiring on a Shoestring Budget
Publishedin Recruitment
Have you heard it’s a candidate’s job market? According to the Bureau of Labor Statistics, the U.S. unemployment rate (currently 3.7%) is the lowest it has been in 50 years. Many companies are struggling to find the right talent to fill their open positions. For talent acquisition professionals, this problem is further exacerbated by working […]
Creating a Customer Service Culture
Publishedin Training & Development
Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]
Developing a Retention Strategy
Publishedin HR Strategy
Question: We know that finding and hiring good talent is a real challenge. Fortunately, we don’t have many open positions right now, but how do we keep the talent that we have? What can we do to prevent our employees from leaving and improve our retention? Answer: This is an excellent question! And one that […]
An Employee Died Suddenly But Had Not Updated Their Beneficiary
Last Updatedin Recordkeeping
Question: We recently have had a long time employee with the company die suddenly. I have never had to handle death benefits before and learned that this employee did not update his beneficiary after his divorce and remarriage. His ex-wife is still listed as the beneficiary. His current wife is highly upset with me because […]
How Do You Reinforce What Was Learned?
Last Updatedin Training & Development
Question: We’ve just sent several of our managers to training. How can I reinforce that training, now that they are back on the job, to make sure it sticks? Answer: You’re smart to be proactive. Too often, we hear, “I sent my employee/manager to training, and I don’t see that their behavior has changed at […]
Creating a Strategy for High Volume Recruitment
Last Updatedin Recruitment
Question: Our organization is about to go through some very high volume staffing this year. What measures should we put in place to ensure that we will successfully meet our hiring goals? Answer: In this candidate-driven market, it is a must that you have a robust plan or strategy in place to accomplish your hiring […]
Impact of Inclement Weather on Employees
Last Updatedin Health, Safety & Security
Question: With the cold months and potential for bad weather, I’m concerned about the possibility of weather impeding our employees’ ability to get to work. What workplace practices and policies do we need to consider? Answer: Great Question, and kudos to you for proactively thinking about potential challenges for your employees and the business. As […]