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How Long Should Training Programs Be?
Last Updatedin Training & Development
Question: My manager has asked me to pull together training for our customer service department on phone skills. How long should I make the training? Answer: The key with training isn’t so much about the duration, but the relevance, value and timeliness of the topic. It’s no secret that training is sometimes seen as a double-edged sword. […]
Candidate Experience: How Small Tweaks Can Make a Huge Impact
Last Updatedin Communications, Recordkeeping
The ABC’s of Diversity, Equity, and Inclusion (DE&I)
Last Updatedin HR Strategy
“The privilege of a lifetime is being who you are.” ~ Joseph Campbell “…and not being penalized for it.” ~ Robin Shabazz, JD By Robin Throckmorton, MA, SPHR, SHRM-SCP: Last week, I had the honor of emceeing the Clermont County Chamber of Commerce’s Top Talent event – “The ABC’s of DE&I.” I can confidently […]
Performance Management: The Individual Strategic Plan
Last Updatedin HR Strategy
Performance management has become an ever-increasing critical tool to success for businesses. Within the last year we have experienced both a booming economy as well as a recession; a historically low unemployment rate combined with massive layoffs and business closings. But the bottom line to all of this is people! AND, we are human and […]
How Your Corporate Social Responsibility (Or the Lack of It!) Will Impact Your Business
Last Updatedin HR Strategy
Be smart. Do good. That’s a simple, yet powerful message for companies that want to have a positive public image. Particularly in today’s world, your company’s brand, reputation, and involvement in the community play an important role on your current and potential consumers’ interest in doing business with you. In addition, your company’s community involvement, […]
Bonus Grants: A Creative Way to Retain and Reward Key Employees
Last Updatedin Benefits & Compensation
HR Question: I’ve been asked to look into how we can use bonus grants as part of our retention strategy. Can you help? HR Answer: Changes in the economy – as well as clashing generations in the workforce – have altered the employment landscape. Gone are the days of someone retiring after 40 years with […]
Why Should We Provide Civility Training at Our Company?
Last Updatedin HR Strategy
Question: What is Civility Training and should I be offering it at my work-site? I have done the typical harassment, communication, and customer service training – is Civility Training different? Answer: Civility Training is a new approach for training. It is workplace training that includes: Harassment, Bullying, Cultural sensitivity, Diversity, and Professional Etiquette – all […]