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44 search results for: listen


How Can You Teach a Manager to be a Good Listener?

HR Question: I’ve received a couple of complaints about one of our managers because he is quick to jump to conclusions and doesn’t listen well to his team. I want to provide him with some coaching on active listening. Can you offer suggestions on how to teach him to be a good listener? HR Answer: […]


What Are Stay Interviews and What Questions Should I Ask?

HR Question: Can you explain stay interviews – what are they? How should we use them and what should we ask? HR Answer: Not to be confused with exit interviews (meant for seeking to understand why departing employees are leaving), stay interviews are a great tool to understand why your employees choose to stay with […]


How Can We Reduce Bias in Recruitment Processes?

HR Question: Our team is learning about bias in the workplace, and as a result, we’re re-examining many of our own processes to see how we can improve. How can we reduce bias in our recruitment processes? HR Answer: First, let’s define “bias.” A bias is “a tendency to believe that some people, ideas, etc., […]


What Questions Should I Ask During An Exit Interview?

HR Question: We’ve decided to start conducting exit interviews but aren’t sure of the right questions to ask. What are some key questions to ask during an exit interview? HR Answer: Exit interviews are an important part of the employee life cycle. These interviews, conducted after an employee has formally turned in their resignation and […]


What’s the Most Effective Way to Use Panel Interviews?

HR Question: As a retention and growth opportunity, we have decided to shift to panel interviews to engage our team members in the hiring process. What’s the most effective way to use panel interviews? HR Answer: Panel interviews, when planned properly, can greatly exceed the effectiveness of single interviewer methods. Why Single Interviewer Methods Can […]


The ABC’s of Diversity, Equity, and Inclusion (DE&I)

“The privilege of a lifetime is being who you are.” ~ Joseph Campbell “…and not being penalized for it.” ~ Robin Shabazz, JD   By Robin Throckmorton, MA, SPHR, SHRM-SCP: Last week, I had the honor of emceeing the Clermont County Chamber of Commerce’s Top Talent event – “The ABC’s of DE&I.” I can confidently […]


Systemic Racism: How Can I Fight It?

HR Question: The longstanding systemic racism and racial injustice against Black Americans is causing turmoil in my community – with my friends, with my family, and with my coworkers.  What can my organization do to activate solutions to promote progress against systemic racism? How can I be a part of the solution through my workplace […]


Why You Should Always Be Networking

Question: I keep hearing “Network! Network! Network!” I already have a full-time position. I thought networking was just for job seekers. Answer: In short, you should always be networking – no matter if you are employed or unemployed. Let’s begin by defining networking so we are on the same page. According to Merriam-Webster, networking is […]


Inclusive Decision-Making Principles

Question: How do I integrate inclusive decision-making into my team culture? Answer: As an organizational leader, you’ve learned about and understand the value of practicing inclusion in the workplace.  You’re beyond hearing about the business case for inclusion.  You’ve been focusing on intentional inclusion practices for years now.  It’s been difficult and time-consuming to continuously […]


Creating a Communication Plan for HR Programs

HR Question: We launched a new employee engagement program at the beginning of the year, and while people were excited at first, I’m afraid people may begin to forget about the program as we get busy in our routines. How do I make sure that this program sticks beyond the first few months of 2019? […]


What Are Some Tips To Prevent Candidates From Ghosting?

Updated June 2022 HR Question: Candidates are continuing to disappear while we’re in the middle of our recruiting process – why is this happening and what can I do about this ghosting phenomenon? HR Answer: Great question, and one that doesn’t have just one answer. In a survey conducted by Robert Half earlier this year, […]


Improving the Flow of Communication

Question: Until recently I thought we did a good job of communicating with our employees, but now I’m getting blind-sided with issues that I had no idea were brewing and it is obviously affecting productivity. How can I improve the flow of communication? Answer: As you have learned, the role of communication in the workplace […]


Communication During the Holidays

Question: I’m concerned about productivity during and after the holidays. How can I communicate my expectations in a friendly yet forceful manner? Answer: It’s a wonderful time of the year — shopping for gifts, decorating our homes, baking, traveling to be with family. Stress can also increase for many people during the holidays with the overall […]



Sometimes the right tools make even the hardest job easier. Strategic HR knows that having the right tools make a big difference in the success of any project. That’s why we offer a variety of ‘toolkits’ which help to increase your knowledge and can save you and your team time and money while giving you […]


Barriers To Effective Training and Development

HR Question: We’re starting to take a look at our training programs for next year. What are the barriers to effective training and development? What can we do to make the training more effective for our team? HR Answer: There are a number of factors that may cause a training session to be a triumph […]


Unleashing Employee Potential Through Competency-Based Job Descriptions

by Linda Gravett, PhD, SPHR How many times have you heard statements like these from your employees? “I have no idea what my official job duties are.”  “My job description mainly says ‘other duties as assigned’.”  “I’m evaluated on things that aren’t even in my job description.” If you’ve heard these complaints much too often, […]


Improve Employee Communication

Question: It seems like employees don’t listen to us when we communicate. What can we do to improve our communications to employees? Answer: Back in the late 70’s, my first boss at an ad agency used to refer to the “95% Factor,” meaning that 95% of the time when you are communicating with people, they […]


How to Handle an Autocratic Manager

I work for a manager who is a retired, very successful captian of a submarine for the US Navy. There are 45 people under this manager varying in age from 21-50, and we are losing people from our team left and right due to his autocratic management style. This management style worked very well for him as a captain, but in the civilan world we don’t know what to do. What can our team do to work together and change this so that we can enjoy coming to work again?