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Improve Employee Communication
Last Updatedin Benefits & Compensation, Communications
Question: It seems like employees don’t listen to us when we communicate. What can we do to improve our communications to employees? Answer: Back in the late 70’s, my first boss at an ad agency used to refer to the “95% Factor,” meaning that 95% of the time when you are communicating with people, they […]
Disposing of Old Records
Last Updatedin Recordkeeping
Question: What is the proper way to dispose of old employment records? Answer: Recycling is good for the environment, but it’s not the best way to dispose of your old employment records. While there are no hard-and-fast rules for “how” to dispose of such documents there are some other examples we can look to for […]
Keeping Electronic Recruiting Correspondence
Last Updatedin Recordkeeping, Recruitment
Question: Much of our recruiting is now done online and via email. Do I need to keep the emails generated from our last round of hiring? Does it matter if the candidate followed through with a response or not? Answer: You need to keep any records from the search for one year – those that […]
Should I be worrying about employee retention?
Last Updatedin Communications, Employee Relations, HR Strategy
Question: Should I really be worried about employee retention during economic downturns when unemployment numbers are so high? Answer: YES!!! It is still a shock to the system when we give presentations to HR professionals and small business owners and ask “what are you doing about retention?” and we get these looks like “retention” why […]
English-Only Policies in the Workplace
Last Updatedin Communications
Question: My manager is upset because his employees are speaking another language in front of him and he is unable to understand what they are saying. He wants me to write a English-only policy for the department and I am not comfortable with that. Is there a legal basis to help back me up to […]
Writing a Winning Employee Newsletter
Last Updatedin Communications
Question: I’m trying to improve our old traditional employee newsletter. What information will help create a communication piece that is effective and meets the needs of all of our employees (onsite, remote, etc.)? I really want it to be worthwhile. Answer: The days of the old employee newsletter have really changed. With today’s technology, we […]
Starting An Employee Newsletter
Last Updatedin Communications
Question: My CEO would like HR to publish an employee newsletter. What should I include in the newsletter? Answer: The first question I would ask is ‘what is the purpose of the newsletter?’ Why does your CEO think a newsletter is needed and what is the goal? You will select topics and include articles that […]