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Creating a Customer Service Culture
Publishedin Training & Development
Question: Being in a service-based industry, I have heard some complaints about poor service from my clients and customers. How do I create a great customer service culture? Answer: Customer service is the cornerstone of any business, but it is especially important in a service-oriented business. Customer engagement and satisfaction have more impact on your […]
Developing a Retention Strategy
Publishedin HR Strategy
Question: We know that finding and hiring good talent is a real challenge. Fortunately, we don’t have many open positions right now, but how do we keep the talent that we have? What can we do to prevent our employees from leaving and improve our retention? Answer: This is an excellent question! And one that […]
An Employee Died Suddenly But Had Not Updated Their Beneficiary
Last Updatedin Recordkeeping
Question: We recently have had a long time employee with the company die suddenly. I have never had to handle death benefits before and learned that this employee did not update his beneficiary after his divorce and remarriage. His ex-wife is still listed as the beneficiary. His current wife is highly upset with me because […]
Civility in the Workplace
Last Updatedin Employee Relations
Sexual Harassment, gender inequality and discrimination are all issues that have been wrestled with in the workplace for decades. You would be hard pressed to find a manager or HR professional who hasn’t learned about these issues, received some sort of training about what they are, and strategies on how to help protect their organization […]
Why Is Workplace Monitoring Necessary?
Last Updatedin Employee Relations
Question: I just noticed that there are a number of cameras monitoring me in my workplace. I’m not sure why I never noticed it before but as I look around, there appears to be a number of “eyes in the sky”. Is this legal? It really makes me feel uncomfortable and I can’t believe they […]
What Is a DiSC Assessment and What Is It Used for?
Last Updatedin Training & Development
Question: I keep hearing people mention the DiSC assessment. What is a DiSC Assessment and what is it used for? Answer: DiSC is the leading personal assessment tool used by over 1 million people every year to improve work productivity, teamwork and communication. This assessment is used worldwide in thousands of organizations of all sizes, major […]
Strategies to Help Your Recruiter Succeed
Last Updatedin Recruitment
Candidate Attraction Specialist. Talent Acquisition Consultant. Contingent Workforce Manager. Principle Delivery Consultant. Chief Talent Officer. While these positions all have a variety of titles, their job function remains the same: they’re all recruiters trying to help their company attract top talent to their workplace! Recruiting is a complex and exciting job, and it may not […]