Multicolored wheel divided into 7 equal sections Recruitment, Training and Development, Benefits and Compensation, Communications, Employee Relations, Record keeping, and Health safety and security with Legal compliance written on the outer edge and company strategy in the center. Training and development is emphasized.

The Manager’s Role as a Coach


I’m a new manager and I do not understand my role as a coach.  Can you explain how coaching is effective?


Effective coaching is about achieving goals. Coaching helps the employee set realistic goals and identify specific behaviors or steps for meeting them.  As a Manager, you should help to establish guidelines and measures for success and hold the employee accountable for them.  In addition to driving results in order to maximize performance, you should also continue to build the relationship, offer clear expectations while providing support and encouragement. If an employee isn’t meeting your expectations, discipline and coaching can go “hand in hand” if done in a positive way.

A special thanks to Sherry Sims with Black Career Women’s Network for sharing her insight and expertise.

All to often the number one reason employees leave a company is because of their manager.  What Training and Development do you provide your managers to be successful managers?  strategic HR inc. provides a series of supervisor training customized to your workplace.  Learn more about all of our Training and Development programs or contact us directly at